Description
Howden is seeking an Associate Client Director to join the Client Director Team within the Howden Multi-National Client Practice.
As an Associate Client Director, you will play a pivotal role in leading and managing complex client relationships, building strategic plans, harnessing expert guidance to clients, and driving focused outcomes. You will be responsible for fostering strong client relationships and ensuring the successful delivery of EB services.
The successful candidate will also be responsible for expanding our role and revenue with clients. The individual must be commercially astute, safeguarding and retaining existing business while actively seeking new opportunities both within the UK and as part of our wider global business.
Key Responsibilities & Accountabilities
- Maintain a personal portfolio of clients for whom you will be responsible for all aspects of EB and retirement services;
- Develop strong relationships with those clients, to ensure their satisfaction and continued business;
- Consult with those clients, on their business, people and benefits challenges and opportunities, developing a deep understanding of their business and needs;
- Take responsibility for the delivery of all services within the EB and retirement remit;
- Create and identify opportunities to grow our role with those clients and generate more revenue;
- Work with the wider HEBW team to ensure all other services are effectively delivered to those clients;
- Maintain a high-level knowledge of the relevant market and products, to be able to provide the highest levels of guidance and insights;
- Support the new business team from time-to-time with pitches and proposals, to support the winning of new clients into HEBW;
- Develop strong working relationships with the HEBW protection, flex, healthcare, wellbeing and international teams, to ensure client opportunities are being uncovered, developed and closed.
Skills, Abilities & Personal Qualities
- Interpersonal skills – the ability to create trust and confidence with clients and the wider HEBW business;
- Communication skills – the ability to negotiate, influence and demonstrate empathy as required;
- Creativity – consult with clients and construct effective solutions reflecting their needs;
- Commerciality – work in a way that creates financial opportunities for the business and protects revenue;
- Professionalism – able to consistently deliver to the highest standards and expectations of our clients;
- Self-development – continue to learn and grow, as required by the different responsibilities of the role;
- Organisation & Time management - highly effective at managing a busy schedule of work;
- Analytical Skills - highly effective at questioning clients and analysing data and info to determine actions;
- IT Skills – strong application skills, especially the Microsoft Office suite of products;
- Qualifications – Relevant industry qualification.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new;
- We support each other in the small everyday moments and the bigger challenges;
- We are determined to make a positive difference at work and beyond.