Description
Join a Team That's Fighting for New Mexico
Parnall Law Firm isn't just one of the largest personal injury firms in New Mexico , we're a team of passionate advocates dedicated to standing up for clients when they need it most. We're hiring an experienced Employee Relations Manager for our Albuquerque office. If you're a seasoned HR professional who thrives in a fast-paced environment, takes pride in exceptional work, and genuinely cares about the people you serve , read on.
What You'll Do
As Employee Relations Manager at Parnall Law, you'll be the trusted point of contact for our people , helping resolve concerns, guide employees through their benefits, and protect the integrity of every transition. Your judgment and follow-through will directly shape the culture and compliance backbone of our firm.
Responsibilities
- Serve as the primary intake point for employee complaints, grievances, and concerns; document intake, investigation steps, and resolution in the HR case file
- Conduct or coordinate fact-finding for complaints, including interviews, document review, and consultation with the Operations Director and/or legal counsel as needed
- Maintain strict confidentiality and neutrality throughout all complaint handling
- Administer employee benefits programs including health, dental, vision, retirement, and voluntary benefits; serve as liaison between employees and benefits carriers/brokers
- Guide employees through open enrollment, qualifying life events, and benefits questions
- Reconcile benefits invoices and enrollment records for accuracy
- Manage the termination process end-to-end: exit documentation, final pay coordination with payroll, benefits termination, COBRA notification; coordinate with IT/Admin to confirm return of company property and equipment
- Attend exit interviews and summarize findings/trends for leadership
- Coordinate performance reviews and improvement meetings; ensure managers have proper documentation, employees understand expectations, and outcomes are recorded in the personnel file in compliance with firm policy
- Ensure all complaint, benefits, and termination files comply with applicable federal and state employment law (FMLA, ADA, COBRA, state-specific requirements) and firm document-retention policy
- Flag patterns or risks (repeat complaints, benefits compliance gaps, termination trends) to the Operations Director
- Oversee and facilitate participation in "Top Workplaces" and "Best Places to Work" survey programs; report outcomes and key findings to the executive team
- Follow and maintain all firm policies and procedures
Requirements
- 5–8 years of HR experience, with at least 3 years in direct employee relations and complaint investigations
- SHRM certification, formal Association of Workplace Investigators training, or EEOC training preferred
- Working knowledge of employment law and benefits regulations
- Sound judgment and discretion when handling sensitive and confidential matters
- Composure and professionalism under emotionally difficult conversations
- Strong organizational skills and follow-through on multiple concurrent cases
- Impartiality and fairness , able to advocate for a compliant, respectful process rather than any one party
- Excellent verbal and written communication skills, with strong active listening
- Professional attire and demeanor
- Team player with the ability to adapt in a rapidly changing environment
- Ability to work on-site Monday–Thursday 8:00–5:00 and Friday 8:00–4:00
- Ability to pass a background check
Benefits
- $80,000–$110,000/year (base + bonuses)
- Full benefits package , comprehensive health, dental, and vision insurance
- Life & long-term disability insurance
- 401(k) plan
- Generous PTO + paid holidays
- Annual company goal trip