Description
An opportunity has arisen within Associate Relations for an Associate to join this specialist team on a 12-18 month fixed term contract.
The role will take ownership of a range of employee relations cases, providing legislative and best practice advice and coaching to People Leaders and Associates throughout the business on a range of employment topics.
Responsibilities
- Casework:
+ With support from senior team members, partner with the business to deliver high-quality and proactive case management support on employee relations issues. + Provide the business with pragmatic solutions whilst considering the employment, legal and risk framework. + Provide coaching to managers to upskill and support them to reach positive outcomes with their associates. + Contribute to team development through the sharing of best practice and lessons learnt. + Support with maintaining an effective feedback loop with the HR Business Partners to drive change and escalate high-risk cases. + Build and leverage relationships across the business to obtain support when formal meeting support is required on case work. + Manage all cases in line with well-managed principles. + At all times, manage employment-related risk for Capital One.
- Projects:
+ Support with AR policy development or process improvement projects that arise. + Maintain and continually seek to improve AR policies and procedures. + Participate in broader HR projects and initiatives that support the AR Agenda.
- Other:
+ Continually build employee relations technical knowledge through attendance at employment law briefings and conduct self-directed research into best practice. + Support with analysing case management data to identify themes and make recommendations for continuous improvement. + Leveraging AI, in accordance with governance and risk processes, to drive efficiency and improvement in internal processes. + Take a proactive approach to the maintenance of AR procedures. + Adhere to GDPR and case purging and management requirements. + Support on well-managed activities, liaising and coordinating activities in the team. + Ensure accurate records are maintained and documentation is stored correctly.
Requirements
- Prior employee relations case management experience is vital;
- Knowledge of UK employment law;
- Experience of dealing with challenging associate-related situations;
- Effective stakeholder management and influencing skills;
- Experience of applying judgement to ambiguous associate situations which could result in risk for the company;
- Sensitive to associate needs and able to balance those with the needs of the business / employment risk;
- Good communication skills, written and verbal;
- Willingness to learn and prioritise self-development.
What we offer
- Competitive pension and performance-based bonus schemes;
- 25 days of annual leave, increasing with tenure;
- Access premium care through private medical insurance;
- Enhanced parental leave;
- Up to £5,000 in funding for external qualifications.