Description
We're looking for a Principal Technical Partner Relationship Manager to manage a portfolio of technology and/or consulting partners within nCino's ecosystem.
This role leads efforts in relation to vetting and onboarding potential partners, business development and go-to-market strategies of existing partners, as well as ensuring the whole ecosystem is well-equipped to sell and deliver at scale.
Responsibilities:
- Manage and own the overall relationship between nCino and its complex partners
- Vet and onboard new partners, and mentor junior Relationship Managers
- Perform risk management and mitigation to achieve revenue and customer satisfaction goals
- Build relationships with key leaders in nCino to understand product strategy and corporate goals
- Forecast, track, and manage Partner Revenue goals and expectations
- Establish deep relationships with key executives at partners and drive relationship building activities
- Serve as primary point of escalation for departmental issues impacting external partners
- Lead annual account planning sessions
- Establish and track contractual documentation
- Educate the partner ecosystem on nCino's roadmap and future product strategies
- Establish and own a forward-looking plan and coordinate technical support
- Partner with Sales and Customer Success teams to ensure accurate scoping and estimating
- Act as Liaison between partners and nCino departments
- Coordinate feedback loops from partners to nCino product teams
- Leverage AI tools and techniques to enhance work efficiency
Qualifications Required:
- Bachelor's Degree with 8+ years of Relationship Management, Banking, Consulting or Software experience
- Proven track record of project management with successful outcomes
- Strong listening and communication skills
- Problem-solving mindset with continual improvement
- Flexible demeanor with situational adaptability
- Adept at conflict resolution and complex scenario resolution
Desired:
- Bi-lingual
- Consulting or FinTech experience
- Salesforce experience
- FinTech Ecosystem experience at a SaaS company
- Process reengineering background
- Banking experience
Travel: Up to 50% domestic and international travel