Description
The Head of Digital Services, U.S. Channel is responsible for leading HP’s Partner Development Manager (PDM) team and scaling HP’s digital software and services business across the U.S. partner ecosystem.
This leader owns the strategy, go-to-market execution, partner practice development, and revenue performance required to position Digital Employee Experience (DEX) as a core channel growth pillar and transform the partner motion from hardware-led transactions to outcome-based, recurring experience-led services.
The role acts as the senior architect for HP’s DEX-led partner services motion, defining how partners assess, sell, deploy, optimize, secure, and renew digital experience solutions around HP’s portfolio.
Key Responsibilities
- Lead the Partner Development Manager Team
- Build and Scale DEX-Led Partner Practices
- Drive Digital Services Growth Across the Channel
- Advance Solution Integration and Practice Specialization
- Develop the DEX and Security Partner Ecosystem
- Influence Internal Strategy, Programs, and Operating Models
Required Experience and Qualifications
- Proven success leading channel, partner development, services, software, digital workplace, employee experience, endpoint management, or security-adjacent organizations in a complex technology environment.
- Deep understanding of the Digital Employee Experience market, including endpoint analytics, experience scoring, sentiment insight, automation, remediation, ITSM integration, adoption services, and recurring revenue motions.
- Background in security, endpoint resilience, risk management, or security operations is strongly preferred; experience with major DEX market players such as Nexthink, Lakeside, ControlUp, 1E, or similar platforms is a plus.
Success Metrics
- Revenue growth, ARR attainment, YoY growth, services mix, and partner-delivered recurring revenue
- DEX-focused partners recruited, activated, certified, and revenue-producing
- Software attach rate, active seats, deployment-to-adoption conversion, experience improvement, and utilization of DEX-led partner services
- Renewal rate, net expansion, churn reduction, and customer retention through partner-led services
- Service margin, practice profitability, partner investment, certification progress, DEX capability growth, and partner-delivered recurring services revenue
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave