Description
At Solidgate, our mission is to empower outstanding entrepreneurs to build exceptional internet companies.
This Technical Support Manager role is about more than technical onboarding , it’s about helping merchants grow with Solidgate from the very first pre-sales call to scaling their payment flows.
You’ll sit at the intersection of technology, product, and operations, owning the technical side of merchant integrations and shaping how businesses across the world work with payments.
Responsibilities
- Technical support for new merchants during onboarding, from first integration to go-live
- Ongoing technical support for existing merchants across their lifecycle with Solidgate
- Support for the L1 Support team on technical and integration-related topics
- Participation in pre-sales calls, helping explain integration options and technical capabilities
- Merchant system integration with Solidgate: hosted payment pages, payment forms, Apple Pay / Google Pay, routing logic, and data flows
- Guidance on optimal payment setups to help merchants scale efficiently and reliably
Requirements
- 2+ years of experience in technical support, technical account management, or a similar role
- Strong written and verbal communication skills , clear, structured, and merchant-focused
- Knowledge of Postman and basic SQL
- English at Upper-Intermediate level or higher
- Ownership mindset: you care about results and long-term merchant success
- Ability to work independently, prioritize effectively, and stay calm and focused when handling urgent cases
- Openness, empathy, and motivation to grow , both personally and with the product
Nice to Have
- Hands-on experience running technical demos
- Familiarity with payment systems, APIs, or fintech products
Why Solidgate?
- High-impact role: You’re not inheriting a perfect system , you’re building one. Your work will define how we scale.
- Great product: We’ve built a fintech powerhouse that can be quickly scaled.
- Massive growth opportunity: Solidgate is scaling rapidly , this role will be a career-defining move.
- You’ll work with top tech companies: Our clients are fast-growing SaaS, digital goods, and B2C businesses.
- A-player team: Work alongside top fintech professionals with a proven track record and results.