Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As an Intake Associate - Property, your primary purpose will be to accurately set up claims into the claims management system and provide support to the claims staff.
Responsibilities
- Set up and enter new claims into the claims management system
- Enter claims data into the claims management system upon requesting the appropriate information and analyzing the responses
- Make outbound calls to claimants and/or clients to obtain new claim details
- Find opportunities to refer claims within the organization
- Assign claims using the tools provided
- Support claims staff by providing accurate information during the claim set-up process
- Use multiple platforms to look for adjusters to assign claims
- Make outbound calls and/or texts to adjusters to discuss claim details for assignment
- Ensure all parties have the required information to successfully manage a claim
- Work with management to make determinations on the assignment process and resources used
Additional Responsibilities
- Perform other duties as assigned
- Support the organization's quality program(s)
- Travel as required
Qualifications
- High school diploma or GED required
- Two (2) years of clerical or property claims management experience or equivalent combination of education and experience required
- Excellent oral and written communication skills, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Ability to create and complete comprehensive, accurate, and constructive written reports
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies