Description
Aruba, an HPE Company, is seeking a Sales Process Associate to join their team.
As a Sales Process Associate, you will execute operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation.
Responsibilities:
- Manage customer and internal entitlement-related queries, ensuring timely investigation, analysis, and resolution of product, support, service, subscription, and warranty entitlement issues.
- Perform entitlement analysis by reviewing contracts, service agreements, order history, install base records, and system data to validate entitlement eligibility and recommend corrective actions.
- Collaborate with Sales, Customer Success, Licensing, Service Delivery, and Business Operations teams to resolve entitlement discrepancies and improve entitlement accuracy.
- Identify recurring entitlement issues, analyze root causes, and drive process improvements to enhance customer experience and operational efficiency.
- Ensure data integrity across CRM, entitlement, and order management systems through accurate transaction processing and governance controls.
- Support revenue recognition, compliance, audit, and business policy requirements.
- Monitor transaction queues, identify operational risks, and proactively drive issue resolution to minimize customer impact.
- Develop, maintain, and analyze operational reports, dashboards, entitlement trends, and business metrics to support decision-making and performance management.
- Drive continuous improvement initiatives focused on process simplification, automation, productivity, and customer experience enhancement.
- Act as a point of contact for escalations and provide guidance to junior team members on process execution and best practices.
- Contribute to knowledge management, training, and operational readiness activities for new programs, tools, and process enhancements.
Requirements:
- High school or equivalent secondary education certification required
- Bachelor's degree preferred
- Typically, 2 - 4 years' experience
- Strong data management and quality control skills, with the ability to review, validate, and maintain accurate business documentation and transactional data
- Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and other business productivity tools
- Experience working with CRM, order management, quoting, entitlement, and sales operations systems, including reporting, analytics, and data management activities