Description
We are seeking Customer Service Apprentices to join our Access Islington team, providing front-facing customer service to residents. As an apprentice, you will work in our hubs and call centre while studying for a Level 2 Qualification in Customer Service.
Responsibilities:
- Respond to customer enquiries via phone and in person
- Assist with data collection
- Record resident applications, actions, and decisions on our IT systems (training provided)
- Use various software, including Word, Excel, and internal systems (training provided)
Training and Development:
- Complete a Level 2 Customer Service Practitioner apprenticeship qualification
- Study Maths and English if not already achieved at GCSE or Level 2 equivalent
- Participate in the Council's apprenticeship network and development activities
- Have access to a buddy/mentor
Benefits:
- Up to 31 days leave per year, increasing to 36 days after five years of local government service
- Flexible working arrangements and a 35-hour working week
- Learning and development opportunities
- Competitive pay and London Living Wage
- Excellent local government pension scheme
- Cycle to Work scheme and discounted gym memberships
- Local discounts from restaurants, shops, and more