Description
WSP is currently seeking a Processing Representative I based in Costa Mesa, CA.
The Processing Representative I is responsible for handling all functions related to the posting, reversing, correction, recording, and reporting of payments. This includes incoming mail, payments, customer account updates, and customer inquiries.
Key responsibilities include:
- Promoting positive customer relations with customers and coworkers
- Maintaining a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
- Opening, sorting, counting, and batching incoming payment processing mail
- Reviewing and responding to incoming mail inquiries
- Processing and posting mail in payments of registered and unregistered accounts
- Processing and posting mail in payments of unapplied or unidentified payments
- Processing returned mail
- Maintaining customer records by updating account information
- Processing inbound mail which includes payments and account updates
- Assisting with customer service calls and overflow call handling when required
- Consistently meeting established productivity, schedule adherence, and quality standards
- Communicating effectively with a variety of people across various levels both within and outside the organization
- Making positive suggestions on improving and streamlining workflow processes and enhancing profitability
- Developing a strong teamwork ethic
- Following communication procedures, guidelines, and policies
Requirements:
- High school diploma or general education degree (GED)
- Excellent phone etiquette
- Excellent verbal communication skills
- Excellent attendance and punctuality
- Strong interpersonal skills and compassion for customer situations
- Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment
- Ability to read and comprehend normal instructions, correspondence, and memos
- Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday
- Must be able to pass background and drug screenings
Benefits:
- Comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career, including medical, dental, vision, disability, and life insurance; retirement savings; paid sick leave; paid vacation; paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings
Compensation:
- Expected salary $18/hour
- Additional $0.50/hour for Spanish or Vietnamese speakers