Description
At Insify, we believe entrepreneurs shouldn't worry about insurance. We're building transparent, fair, and fully digital insurance for self-employed individuals. You will be the face of Insify, handling customer inquiries via phone, email, and chat. Your goal is to provide speedy, friendly, and customer-focused solutions.
Responsibilities:
- Respond to incoming customer inquiries via phone, email, and chat
- Handle tickets accurately and within agreed-upon timeframes
- Explain insurance policies and processes clearly and understandably
- Identify recurring issues and escalate them to relevant teams
- Collaborate with internal teams to assist customers effectively
Requirements:
- Experience in a customer-facing role or demonstrated affinity with customer contact
- Excellent communication skills in Dutch, both verbal and written
- Organized, accurate, and stress-resistant
- Ability to work in a structured environment with flexibility when needed
- Positive attitude and genuine willingness to help people
Benefits:
- Salary between €38,000 and €45,000 gross per year
- Hybrid work arrangement with flexible schedules based on seniority and output
- 25 vacation days per year
- Travel cost reimbursement
- €50 net per month via Alleo
- Company-provided MacBook
- Monthly team gatherings, quarterly outings, and a close-knit team
- Opportunities for growth within Insify