Description
As a Manager on the Commercial Account Management team at Ramp, you will lead a team of Account Managers serving some of Ramp's fastest-growing customers.
Your team drives revenue through expansion, renewal, and retention across a high-volume book of business, while delivering a white-glove experience.
You will coach your team to uncover and close multi-product expansion opportunities and help sharpen a proven account management motion as the segment scales.
Responsibilities
- Lead, coach, and develop a team of Commercial Account Managers focused on expansion and retention across a scaled customer portfolio
- Own team-level pipeline, forecasting, and revenue targets , driving accountability through clear metrics and performance frameworks
- Develop and execute scalable upsell/cross-sell strategies and ensure the team maintains a robust, healthy expansion pipeline
- Build a deep understanding of Ramp customer personas and instill a consultative, trusted-advisor approach across your team
- Equip your team with sales methodologies to uncover customer needs and pain points effectively
- Stay close to changes in Ramp's product and go-to-market motion, and translate those shifts into how your team sells, prioritizes, and talks to customers
- Synthesize customer feedback from your team to inform Ramp's product roadmap and customer communication strategy
- Partner cross-functionally with Sales, Marketing, Product, and Operations to continuously improve efficiency and advocate for your customers
- Hire and onboard top talent as the team scales
Requirements
- Minimum 6 years of customer-facing or direct sales experience, with at least 2 years in a people management role
- Proven track record of leading high-performing teams in a high-velocity sales environment
- Experience with CRM tools (Salesforce preferred) and the ability to build and maintain team-level reporting and dashboards
- Background in outbound prospecting, product demonstrations, and hands-on experience with sales tools and processes
- Consultative sales mindset with strong analytical skills and the ability to coach others to engage with business challenges at a strategic level
- Comfort engaging with and enabling your team to sell to C-level executives, finance teams, and key decision makers
- Consistent track record of hitting or exceeding team-level sales targets with strong team distribution in a fast-paced, metrics-driven environment
- Strong operational rigor , data-driven approach to tracking team performance and identifying coaching opportunities
- Excellent verbal and written communication skills, with the ability to represent the team internally and externally
- Strong organizational and project management skills, with the ability to manage competing priorities across a growing team
- Entrepreneurial mindset: a self-starter who thrives in ambiguous, fast-moving environments and can build process where little exists
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)