Description
North London Partners Shared Service is seeking an experienced manager with a background in service improvement, workforce technology, and/or digital transformation to lead and develop its award-winning digital HR and automation services.
This is a 12-month fixed-term maternity cover opportunity at a pivotal point in the evolution of the service, offering the successful candidate the chance to shape and develop automation, AI, and digital workforce solutions across the NHS customer base.
The successful candidate will lead a small team responsible for a portfolio of robotic process automation (RPA) services supporting key HR functions, including recruitment, payroll, and medical workforce. They will work closely with senior NHS stakeholders and service users to ensure services remain effective, deliver measurable benefits, and support continued innovation.
Key responsibilities:
- Lead the management and development of award-winning automation services across multiple corporate service lines.
- Manage the complex interface between operational services, technical services, and partner NHS Trusts.
- Oversee existing RPA processes to ensure the portfolio meets performance targets, remains efficient, resilient, and cost-effective.
- Identify RPA optimisations and find new opportunities to maintain and grow the automation user base.
- Lead and guide teams and partner organisations through the implementation of automation and other complex technology transitions and system adoptions.
- Drive technical innovation by collaborating with partner DXC Technology to integrate new tools like Artificial Intelligence.
- Provide change governance and performance management through monitoring of service level agreements (SLAs), ensure robust key performance indicators (KPIs) are met, and maintain strict NHS digital governance standards.
The role is based at the NLPSS corporate offices in Enfield, and the successful candidate will be expected to be on site at least three days a week and more for the first six weeks during the initial period.
Person Specification: Essential:
- Experience of operating within a complex corporate shared service environment.
- Experience in scoping, developing, and managing robotic process automation business designs and delivery.
- Significant and relevant experience of leading, delivering, and implementing service change and improvements.
- Project management qualification or demonstrable understanding and experience of project management principles.
- Significant specialist knowledge and experience in NHS recruitment, occupational health, medical workforce, and payroll, pensions, and HR admin.
- Educated to Master's degree level, or equivalent skills, knowledge, and experience and a track record of sustained level of outstanding achievement.
- Strong interpersonal skills and the ability to build and maintain effective relationships with stakeholders and colleagues.
Benefits:
- Competitive salary: £63,665 to £70,887 per annum.
- Agenda for Change pay scheme.
- Band 8a.
- Fixed-term contract for 13 months.
- Full-time working pattern.