Description
We are seeking a Manager of Customer Success Operations to lead our global team. As a key business partner to the leaders of our Customer Success team, you will drive strategic initiatives, analyze data to gain business insights, and optimize processes.
The Opportunity
As a Manager of Customer Success Operations, you will:
- Lead a team of analytical and operational business partners aligned to the CS organization
- Drive the operating rhythm of our business, including monthly and quarterly business reviews, forecasting, and business planning efforts
- Partner with Senior CS and Operations leadership to drive market and segment-specific analyses
- Independently run forecasting and business review calls
- Derive insights from data and present recommendations to CS leadership
- Influence the data and systems strategy and processes required to scale commercial teams
- Become well-versed in our sales KPIs and their implications on performance tracking, compensation, and forecasting
- Conceptualize and pilot new programs to test the effectiveness of various CS workflows, structures, and decisions
- Collaborate with various business units to drive productivity and headcount scenario analyses
Qualifications
- Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
- 5+ years of work experience in CS, Sales, GTM Strategy, and/or Operations
- 1+ years of leadership experience
- Comfortable being in a player-coach manager type role
- Familiarity with consumption-based software business models
- Experience as a business partner to a field organization
- Experience with at least one major business intelligence tool (Tableau, Google Data Studio, Looker)
The Ideal Candidate
- Thrives in working in a fast-paced environment
- Effective communicator who can break down complex concepts into simple business vernacular
- Believes in motivating and leveraging their team to deliver results
- Intensely curious and comfortable getting hands dirty in data and process
- Loves analysis and iteration and optimization
- Spreadsheet wizard with the ability to manipulate and analyze data
- Can navigate Salesforce with relative ease
About MongoDB
MongoDB is built for change, empowering customers and employees to innovate at the speed of the market. With offices worldwide and over 67,000 customers, we’re powering the next era of software.