Description
We are seeking a Technical Hosting Support Specialist to provide technical hosting support to Project Management Teams globally. You will manage electronic discovery solutions for the culling, processing, hosting, and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.
Responsibilities:
- Communicate with Project Management Teams and clients to execute tasks throughout the life cycle of a case
- Troubleshoot technical issues, both internally and externally
- Answer client questions about web hosting software and perform administrative functions to meet clients' needs
- Handle multiple projects and jobs to ensure deadlines are met
- Ensure smooth transition of work between day and evening shifts
- Develop and utilize strong analytical skills to research potential solutions and determine the appropriate course of action
- Ensure jobs are completed according to client and industry standards, and that job specifications and deadlines are adhered to
- Perform other tech-based special projects or duties when required
- Work with Relativity and LAW to execute document productions, including bates stamping, creating load files, and performing OCR
- Create custom event handlers and Relativity Scripts to improve workflow
Requirements:
- Bachelor's degree in a related field, such as computer sciences or information management-technology
- Strong technical background
- Knowledge of MS Office applications
- Ability to convey technical processes and terminology into easy-to-understand language
- Strong organisational skills
- Excellent customer service skills
- Strong written and oral communication skills
- Availability to work overtime, including evenings and weekends as needed
- Availability by phone or email when out of the office as needed
- Ability to work well under pressure and meet tight deadlines
- Positive attitude and ability to develop and implement new ideas to create customised solutions on a client-by-client basis
Desired Skills:
- Experience in litigation technology/vendor side
- Knowledge of SQL and/or Visual Basic
- Experience with LAW PreDiscovery or IPRO
- Experience with Concordance and Summation
- Experience administrating Relativity