Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
As a Senior Manager, Underwriting, you will lead a team responsible for Medicare underwriting activities across the Public and Labor, National Accounts, and Middle Market segments.
Key Responsibilities
- Lead, coach, and develop a team of underwriting professionals to achieve business, operational, and financial objectives.
- Manage workload distribution, production priorities, and team performance to ensure timely and accurate delivery of underwriting results.
- Identify staffing, training, and development opportunities to build a high-performing underwriting organization.
- Drive continuous process improvement initiatives focused on productivity, rating accuracy, operational efficiency, and customer experience.
- Foster a culture of exceptional customer service and mentor team members in developing strong consultative partnership skills.
- Apply and communicate underwriting policies, product knowledge, business strategies, and organizational initiatives to support informed decision-making.
- Approve underwriting exceptions and financial variances within delegated authority limits.
- Partner with Sales and Account Management teams to support customer and broker meetings when needed.
- Collaborate across CVS Health and Aetna business segments to achieve enterprise and market-specific goals.
- Leverage market and competitive intelligence to evaluate risk, develop pricing strategies, and maximize profitability.
- Communicate and negotiate rate development methodologies and underwriting decisions with internal and external stakeholders.
- Influence case strategy and business outcomes while ensuring service level expectations and deliverables are met.
- Build and maintain strong cross-functional relationships that drive growth, operational excellence, and customer satisfaction.
- Provide leadership, guidance, and mentorship to both direct and indirect team members to maximize engagement and performance.
Required Qualifications
- 5+ years of medical underwriting experience, including experience within Medicare or group health insurance products.
- Demonstrated experience leading, coaching, mentoring, or developing underwriting professionals.
- Strong knowledge of underwriting principles, risk assessment, pricing methodologies, and funding arrangements.
- Advanced proficiency in Microsoft Excel and other analytical tools.
- Excellent communication, negotiation, and relationship-building skills.
- Proven ability to manage competing priorities and drive results in a fast-paced environment.
Preferred Qualifications
- Experience supporting Public and Labor, National Accounts, and/or Middle Market business segments.
- Knowledge of Aetna underwriting systems, products, rating methodologies, and underwriting processes.
- Experience leading operational improvement initiatives and driving measurable business outcomes.
- Ability to influence cross-functional partners and contribute to strategic business initiatives.
Education
- Bachelor's degree or equivalent combination of education and relevant professional experience.
Pay Range
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Benefits
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.