Description
As a Senior Customer Success Manager at Tenable, you will be responsible for the renewal and expansion of existing customers in the Enterprise segment.
Your key responsibilities will include:
- Building and maintaining strong relationships with key stakeholders in Enterprise accounts
- Renewing and expanding revenue within your given client base
- Forecasting and achieving Quarterly and Annual Revenue Targets
- Working with high-value accounts in the Enterprise segment
- Conducting regular strategic account reviews to assess customer goals and align Tenable's solutions accordingly
- Leading the onboarding process for clients, ensuring client adoption and satisfaction through consistent value-added communications and meetings
- Collaborating with Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities
- Proactively addressing challenges and finding solutions to enhance overall customer satisfaction
- Acting as an internal liaison with Support, Product, and Marketing to serve as the voice of the customer
- Creating expansion opportunities through in-depth conversations and relationship building
To succeed in this role, you will need:
- A Bachelor's degree and 8+ years of sales experience focused on renewing or growing existing business
- Experience selling On-Demand, SaaS (Software as a Service) solutions or subscription-based services
- The ability to adapt, overcome objections, and learn complex solutions
- Strong time management skills
- A consistent and documented track record of achieving monthly, quarterly, and annual target metrics
- Exceptional oral and written communication skills
- The ability to multitask and manage multiple priorities in a fast-paced, customer-focused environment
- Experience in the Cybersecurity industry
- Working knowledge of Google Suite applications and Salesforce
- Attention to detail with excellent follow-up skills
- The ability to sit and work at a computer for extended periods
- Some travel may be required
In terms of compensation, the base pay range for this position is $38.70-$51.52 USD. Employees are also eligible for variable compensation in addition to base pay, depending on company and individual performance. Tenable offers a variety of comprehensive and competitive benefits, including medical, dental, vision, disability, and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.