Description
We are looking for an experienced and motivated Housing Team Manager to lead a team of Housing Officers delivering tenancy management services across the borough. This role is at the heart of Croydon's Housing Management service, supporting strong communities, safeguarding residents, and ensuring high standards of service.
About the role
- Lead and manage a team of Housing Officers to deliver high-quality tenancy and estate management.
- Provide guidance on complex tenancy issues, breaches, and enforcement cases.
- Monitor performance, set clear priorities, and drive continuous improvement.
- Manage resources, budgets, and savings targets effectively.
- Work closely with residents, councillors, contractors, and partner agencies.
About you
- Strong knowledge of housing legislation, regulatory standards, safeguarding, and enforcement.
- Proven experience of leading and motivating high-performing, customer-focused teams.
- Skilled in handling complex tenancy management cases with confidence and professionalism.
- Excellent communication, influencing, and report-writing skills.
- Strong track record of service planning, policy development, and delivering improvements.
- Commitment to equality, diversity, and inclusive leadership.
Benefits The role offers a salary range of GBP 54,927 - 57,150 per year, plus fantastic benefits.
About us Croydon Council is committed to maintaining a sustainable financial position, listening to residents, and delivering high-quality, sustainable services.
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