Description
Capital One's Enterprise Learning & Development team is seeking a Senior Associate to support the logistics, core workflows, and horizontal operations of Leadership College.
In this role, you will lead operational execution across key leadership development initiatives, including the flagship executive speaker series and centralized learning assets, partnering with stakeholders across the enterprise to create seamless, impactful experiences for leaders.
How You'll Work
Our dedicated Leadership College team works with highly engaged partners to envision and deliver the future of leadership development at Capital One. As a Senior Associate focused on horizontal operations, you will manage end-to-end event mechanics, maintain key resource repositories, and drive core project management workflows across the team.
Enterprise Program Operations & Horizontal Support
- Lead end-to-end execution, scheduling, room setup, virtual technology, and event logistics for Leadership College's flagship speaker series for enterprise leaders.
- Own and curate the central Learning & Development speaker repository, maintaining up-to-date speaker profiles, topic areas, and contact history.
- Monitor, triage, and project manage incoming Jira tickets from Learning Consultants, coordinating fulfillment for Leadership College course needs and operational requests.
- Support delivery, scheduling, and logistics for coaching intake and enterprise-wide coaching closed sessions.
- Own the ongoing updates, organization, and integrity of the Enterprise Learning Portfolio, process documentation, team drives, and project repositories.
- Continually update and refine standard operating procedures (SOPs) and process documentation to drive efficiency and operational excellence across the team.
- Partner with Learning Consultants, Program Managers, and external partners to ensure all materials, logistics, and communications are prepared and seamlessly executed.
The Ideal Candidate For This Position:
- Has strong organizational skills and follow-through
- Has a meticulous attention to detail
- Excellent written and verbal communication skills
- Ability to think on their feet and solve problems in real-time
- Ability to partner with multiple stakeholders to deliver events and experiences
- Foundational project management skills
- Ability to identify trends, provide recommendations for improvement, and escalate as needed
Basic Qualifications
- High School Diploma, GED or Military Experience
- At least 1 year of experience in Project Management, Process Management, or Learning & Development or combination
- At least 1 year in event management or supporting tactical program logistics
Preferred Qualifications
- Bachelor's Degree
- 2+ years of experience in Project or Process Management
- 2+ years of event management and logistics experience
- Experience using Jira or similar task and intake management systems
- Experience maintaining central knowledge bases, shared Google Drives, or portfolio assets
This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $88,800 - $101,300 for Sr. Learning Associate Richmond, VA: $80,800 - $92,200 for Sr. Learning Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.