Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We're looking for an entry-level Care Team Representative to join our team. As a Care Team Representative, you will provide excellent service to callers regarding claims for multiple lines of business, including expediting the claims process and providing detailed claim notes on all calls.
Responsibilities:
- Act as primary liaison with callers from multiple client accounts within a shared services environment
- Follow specifications in assisting with questions and solving problems related to the claims application and servicing processes
- Perform claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
- Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
- Enter verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system
- Direct customer calls to the appropriate contact at multiple locations or escalate to Service Center Specialist/management as needed
Requirements:
- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required
- Inbound call center experience preferred
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi-task in fast-paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
What we offer:
- A stable, consistent work environment , both in-office and virtual
- A comprehensive training program to help you support employees and customers from some of the world's most respected brands
- A dedicated mentor and manager to guide you every step of your career journey
- Career development and promotional opportunities as you take on new responsibilities
- A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being