Description
We are seeking a Claims Adjuster to join our team at Aviva Canada. As a Claims Adjuster, you will play a critical role in supporting our clients during difficult times. You will be responsible for analyzing estimates and claims amounts, negotiating and settling claims, and providing exceptional customer service.
Responsibilities:
- Analyze estimates and claims amounts, and negotiate and settle claims accordingly
- Provide support to internal teams, including claims experts
- Manage email inbox for reviewers and ensure timely responses
- Offer high-quality customer service to clients, resolving issues and complaints related to claims
- Ensure compliance with regulatory requirements and company policies
- Inform and advise clients on the status of their claims
- Identify potential fraudulent claims and work with investigators
- Collaborate with lawyers and experts during litigation processes
- Meet individual, team, and company performance targets
Requirements:
- At least 5 years of experience in property claims adjusting
- Superior analytical, problem-solving, and decision-making skills
- Strong commitment to customer service
- Excellent negotiation and communication skills
- Technical knowledge of property insurance
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Knowledge of Guidewire required
- Valid adjuster's license recognized by the AMF
- Fluency in French required; intermediate-advanced English proficiency required
What We Offer:
- Competitive compensation package, including base salary, annual bonus, retirement savings plan, and employee stock ownership plan
- Comprehensive health and wellness programs
- Hybrid and flexible work model
- Opportunities for career development and growth
- Generous vacation policy, with the possibility of purchasing additional days off