Description
At Aviva Canada, we're a leading provider of insurance services, putting people first in everything we do. We're now seeking a Liability Claims Professional to join our Aviva Business Insurance Claims (ABI) team.
The Opportunity We're looking for a skilled liability claims professional to support our ABI Value Proposition. As part of our team, you'll provide excellent customer and stakeholder communication on claim matters, investigate and settle Auto BI and Commercial General Liability Casualty claims, and work closely with defense counsel to resolve litigation files efficiently.
Responsibilities
- Provide superior customer service to clients and partners
- Investigate, evaluate, and settle Auto BI and Commercial General Liability Casualty claims
- Handle a varied caseload, including pre-litigation and litigation files, as well as out-of-province claims
- Collaborate with defense counsel to develop and implement strategies for resolving litigation files
- Interpret and confirm insurance coverage using background knowledge of relevant case law and policy wordings
- Ensure accurate and timely setting of file reserves
- Maintain control over expenses through proactive handling techniques
- Review and analyze third-party adjuster reports to ensure proper disposition of claims
- Provide instructions to vendors and TPAs to adjust claims
- Identify opportunities to improve the customer journey and claims handling processes
- Develop an appreciation for the insured's business model to provide best-in-class customer service
- Identify and report on suspicions of fraud or financial irregularities
Requirements
- 5+ years of previous claims experience
- 2+ years of commercial claims experience with a strong knowledge of Casualty/Personal Lines
- CIP Industry designation preferred
- University degree or college diploma or equivalent Casualty technical work experience
- Technical competence in commercial insurance
- Demonstrated experience interacting with clients
- Excellent verbal and written communication skills
- Strong decision-making and problem-solving abilities
- Proven ability to manage a high-volume workload and prioritize competing demands
- Collaborative team player with a strong commitment to supporting colleagues and achieving shared goals
- Atlantic adjuster licensing or ability to obtain the same considered an asset
What You'll Get
- Salary band: $80,000 to $95,000
- Compelling rewards package, including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Support for professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on diversity, equity, and inclusion
- Corporate wellness programs to support physical and mental health