Description
We are hiring a Print Client Relationship Representative to join our Legal Print organization within Global Print at Westbridge Print in Eagan, Minnesota. In this role, you will manage and strategically renew print contracts within an assigned territory while building strong client relationships and supporting business growth.
You will work collaboratively with sales representatives to improve account retention, identify business development opportunities, and deliver excellent client experiences. Your contributions will directly support revenue growth, client retention, and customer satisfaction.
Key Responsibilities:
- Manage client relationships and implement account plans designed to strengthen relationships, expand print and digital offerings, and increase client loyalty
- Identify business development opportunities within your assigned territory and partner with sales representatives to support growth
- Assist with negotiations and contract renewals to achieve revenue targets and strategic objectives
- Proactively address customer concerns and provide timely, solutions-focused resolutions that build trust and client satisfaction
- Participate in market analysis and share customer and market insights with internal teams to help inform strategic decisions, services, and product development
- Accurately document customer calls, orders, and case activity within the CRM system while following established policies and guidelines
Required Qualifications:
- Bachelor’s degree in Business Administration, Sales, or a related field
- At least 2 years of experience in client relationship management, account management, or a related field, with demonstrated ability to support client growth and retention
- Excellent written and verbal communication skills with the ability to effectively engage and build relationships with clients
- Strong customer service skills and a client-first approach
- Understanding of the print and digital landscape with the ability to adapt to changing market conditions and client needs
- Proficiency with CRM systems, such as Salesforce, as well as SAP and Microsoft Office Suite
Benefits:
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions
- Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
- Social Impact: Make an impact in your community with our Social Impact Institute
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency
Salary: $49,700 USD - $92,300 USD