Description
This is a critical, fast-paced role at the heart of the Transformation Directorate in the Office of the Public Guardian, working closely with and providing direct support to the Transformation Director.
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves. As an Executive Agency of the Ministry of Justice (MoJ), OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. Ad hoc travel to Birmingham/Nottingham/London may be required.
Key Responsibilities:
- Inbox management: Proactively manage and triage the Transformation Director's inbox, identifying priorities and ensuring correspondence is actioned, delegated, signposted or responded to promptly.
- Diary management: Take ownership of the Transformation Director's diary, confidently managing competing demands and prioritising their time.
- Business coordination: Anticipate upcoming commitments and requirements, helping to ensure the Transformation Director has the information and materials they need.
- Information and records management: Set up and maintain effective team filing and information-management systems, ensuring records are managed appropriately in line with GDPR and OPG governance requirements.
- Meeting support: Provide occasional secretariat support, including coordinating agendas and papers, recording key actions and decisions, and tracking actions through to completion.
- Directorate support: Provide administrative support for the Directorate's Reward and Recognition process and other Directorate-wide activity as required.
- Relationships and stakeholder management: Build strong and effective working relationships across the Directorate, with other Private Offices and with colleagues and stakeholders across OPG and MoJ.
- Communications and engagement: Support the Business Manager with Directorate communications, including sharing key updates and messages and supporting Directorate-wide meetings, events and engagement activity.
- Directorate culture and continuous improvement: Play an active role in the wider Directorate, contributing to events, initiatives and resources and identifying opportunities to improve how the team works.
Requirements:
- Highly organised and proactive: Proven ability to take ownership, anticipate what is needed and manage multiple competing demands effectively in a fast-paced environment.
- Sound judgement and initiative: Able to work with a high degree of autonomy, prioritise effectively and make confident, appropriate decisions, knowing when to act independently and when to escalate.
- Confident communicator: Able to communicate clearly, confidently and professionally with colleagues and stakeholders at all levels across OPG and MoJ.
- Strong relationship-builder: Able to build trusted relationships with a range of stakeholders, including senior leaders, using tact, diplomacy and good judgement.
- High standards and attention to detail: Takes pride in delivering high-quality work, with the ability to manage tasks reliably and follow through on actions.
- Strong digital skills: Confident using Microsoft 365 tools, including Outlook, Teams, Word, Excel, PowerPoint and SharePoint.
- Discretion and confidentiality: Able to handle sensitive information appropriately and maintain confidentiality at all times.