Description
Adyen is seeking an experienced and motivated leader to join their Berlin office as the Manager Enterprise Account Management DACH.
The DACH region is a cornerstone market for Adyen, home to some of the world's most sophisticated Enterprise Merchants. In this newly created role, you will sit directly between the Team Leads and the Head of Account Management, serving as a critical leader responsible for driving the execution, operational health, and strategic direction of dedicated Enterprise Account Management sub-teams.
As a second-level manager, you will oversee a team of Team Leads and Senior Account Managers. Your mission is to ensure enterprise merchants receive localized, vertical-specific expertise to unlock their full potential on Adyen's platform.
Responsibilities
- Deliver Commercial Goals: Deliver 12–18 month commercial targets and growth for the Enterprise portfolio. Establish goals and accurate forecasting, identifying DACH best practices to scale across EMEA.
- Scale Leaders: Upskill Team Leads and Senior DAMs into strategic people leaders. Provide specialized vertical advice on complex merchant strategies and manage the sub-team's span of control to maintain efficiency.
- Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations.
- Optimize Performance: Lead initiatives to streamline workflows and drive "Account Management at scale". Prioritize initiatives to protect bandwidth and build a cohesive view of segment health.
- Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula Leadership Expectations. Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing.
Requirements
- A Leader of Leaders: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders.
- A Dedicated Enterprise Expert: Deep, specialized payments industry knowledge with a clear understanding of the specific operational challenges, technical frameworks, and nuances that impact large Enterprise merchants.
- Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing high-stakes client negotiations, and connecting complex commercial data points into a single cohesive strategy.
- An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health.
- A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure.
Qualifications
- 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams.
- Deep operational experience within the DACH enterprise, retail, or digital disruptor space; a strong understanding of omnichannel and complex merchant infrastructures.
- Proven experience within the Fintech or Enterprise Payments industry is highly preferred to support the technical maturity of the DACH portfolio.
- Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes.
- Full professional proficiency in English, German is a plus