Description
We are looking for a proactive and adaptable Account Manager to join our team in London.
The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow, and can apply this mindset to help Adyen scale.
You are excited to work with a global, multicultural team in a collaborative manner and are a keen problem solver. Your focus will be on delivering an outstanding customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our customers.
Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get your energy from working on a wide portfolio of accounts across a variety of verticals.
You’ll work alongside a group of talented and driven Account Managers, and together, you’ll develop customer relationships and drive commercial growth for your accounts.
Responsibilities
- Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants;
- Relationship management: Build trust and long-term partnerships with merchants to reduce churn and maximize account value;
- Commercial acumen: Proactively spot growth opportunities and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets;
- Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant;
- Feedback: Act as a voice of the customer within the business, providing feedback that helps improve both product and merchant experience;
- Independently manage and prioritise tasks to meet project deadlines with minimal supervision, while proactively identifying and resolving issues to ensure smooth workflow and consistent delivery of high-quality results.
Requirements
- You have 3-6 years of experience in a client-facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services;
- Enjoy engaging with others and developing strong working relationships internally and externally with customers;
- You're a self-starter with a curious mindset. You challenge yourself to go beyond the obvious and use your knowledge to drive customer growth;
- Motivated by team commercial targets, with a proven track record of finding, driving and delivering growth within an existing portfolio;
- You have experience in presenting, negotiating, and structuring complex pricing models;
- You’re highly organized, with excellent time management skills and a constant drive to improve team efficiency;
- You have full professional written and verbal proficiency in English (other languages are a plus).
Benefits No benefits mentioned.