Description
Join Zendesk as a Commercial Account Executive, driving growth and value for customers through AI-powered CX and EX solutions.
You will play a vital role in growing existing relationships with key accounts and building new ones in the Commercial space.
The Impact: What You'll Actually Do As part of our Commercial team, you won't just be closing deals, you'll be a trusted partner helping businesses revolutionise how they engage with their customers and employees.
Responsibilities:
- Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the Commercial segment.
- Lead Complex, Value-centric sales Cycles: including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.
- Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
- Build Meaningful Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
- Master Your Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
- Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.
- Share Your Vision: Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
- Report & Attain: Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
Who You Are (Skills & Mindset) We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you'll fit right in.
Requirements:
- Education: BA/BS degree or equivalent experience required.
- B2B SaaS Sales Experience: Proven track record in B2B SaaS / AI sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
- Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.
- Strategic Planning & Execution: Strong presentation, negotiation, and deal closing skills. Self-starter for conducting account research, prospecting, and customer outreach skills. Experience creating and leveraging territory plans.
- AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
- Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
- Flexibility: Willingness to travel to customer locations as needed to build strong in-person relationships.
Benefits Zendesk offers a fulfilling and inclusive experience, with a hybrid way of working, enabling employees to purposefully come together in person and work remotely.