Description
We are seeking an Employee Engagement Champion to join our team in Tempe, AZ. As an Employee Engagement Champion, you will be responsible for increasing overall employee engagement in a call center environment. You will organize all employee activities, events, recognition, and incentives to promote and advocate for a positive work culture, inspire employee engagement, and foster collaboration.
Responsibilities
- Create, execute, and enhance employee incentive and recognition programs
- Work with Site Leader to execute initiatives throughout the site
- Brainstorm and share ideas on how to improve employee engagement and morale on-site
- Meet monthly with Senior Leadership Team to discuss upcoming site-wide initiatives and share what's working and what's needed
- Serve as the main point of contact for Marketing/Communications, such as organizing company events, fundraising, and social media information
- Develop social media content and strategies supporting a variety of initiatives, from employee engagement to volunteer on external campaigns
- Organize annual events such as picnics, Halloween Trunk or Treat, Thanksgiving, Christmas Party, etc.
- Anniversary Recognition – Work in partnership with Human Resources on the employee anniversary recognition program
- Birthday Recognition - Maintain DOB records and recognize employee's birthday timely
- Plan, organize, initiate, communicate, and provide refreshments for the Kudo's and Superstar monthly luncheon
- Plan, organize, initiate, communicate, and provide refreshments to celebrate top performers, perfect attendance, and core values winners with a quarterly event
- Create, organize, and execute various employee celebrations including birthdays, anniversaries, Employee Appreciation Day, and Customer Appreciation week
- Photograph events and post photos for employee access
- Increase our brand awareness in the community – Organize community involvement events, activities, and fundraisers
- Work in partnership with Human Resources on events such as Health Fairs
- Create, distribute, and post monthly event calendar
- Other duties as assigned
Required Skills
- Ability to demonstrate TransPerfect's core values in an ongoing and consistent way
- Excellent communication (written and verbal) skills
- Exceptional customer service and multitasking skills
- Strong organizational skills, sense of urgency, and attention to detail
- Effective and demonstrative project and time management skills
- Friendly, professional demeanor and interpersonal skills
- Be flexible and available to work extended hours
Required Experience & Qualifications
- Experience in a call center environment working with all levels of the organization
- Advanced understanding of Facebook Timeline and Page Manager, Twitter, Instagram, and other social media tools
- Proficiency in MS Office products: Word, Power Point, Excel