Resettlement Officer

Ealing Council has an exciting opportunity for a Resettlement Officer on a full-time basis. Working within the Housing Demand service, you will play a key role in supporting individuals and families arriving through the Homes for Ukraine Scheme to rebuild their lives and become active members of our community.

The Resettlement Officer role: This role supports the delivery of the Homes for Ukraine Scheme, ensuring Ukrainian guests and host households receive high-quality support to promote successful resettlement, integration and housing sustainability within the borough. You will provide practical advice, casework support and coordination across a range of services, helping residents access housing, employment, education, healthcare and wider community opportunities.

As the Resettlement Officer you will:

• Provide dedicated support to Ukrainian guests, sponsors and host households participating in the Homes for Ukraine Scheme.
• Support households through sponsorship breakdowns, rematching arrangements and moves into independent accommodation.
• Undertake welfare visits and assessments in accordance with government guidance and local procedures.
• Assist residents to access employment, education, healthcare, welfare benefits and community integration opportunities.
• Support households to secure and sustain private rented accommodation through housing sustainment, rent deposit and rent in advance assistance.
• Work collaboratively with council services, voluntary sector organisations, community groups and external partners to improve outcomes for refugees and resettled households.
• Maintain accurate records and reporting information to meet council and government requirements.

Our ideal Resettlement Officer will have the below skills and experience:

• Experience of providing advocacy, casework and support to vulnerable households, particularly within the Homes for Ukraine Scheme.
• Knowledge of refugee resettlement programmes and the challenges facing displaced individuals and families.
• Understanding of welfare benefits, housing options and tenancy sustainment.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents and partners.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent IT skills, including Microsoft Word, Excel and PowerPoint.
• A commitment to equality, diversity and inclusion and delivering services within a diverse community.
• A full UK driving licence and access to a vehicle for business use, with the ability to travel across the borough to undertake home visits, welfare checks and support appointments.
• A working knowledge of SHARE is desirable.