Family Support Hub Access Officer

We are looking for a welcoming, organised and proactive Family Support Access Officer to join our dedicated team at Silkstream Children’s Centre.

As a Family Support Access Officer, you will provide a warm and professional front-of-house service for families accessing Children's Centre and Family Hub services. You will support the smooth day-to-day running of the Centre, provide high-quality administrative support, and work closely with practitioners and partners to help identify families who may benefit from additional support.

Key responsibilities include:

• Providing a welcoming and efficient reception service for families and visitors
• Supporting the delivery of Children's Centre and Best Start in Life services across the locality
• Managing enquiries by telephone, email and face-to-face
• Maintaining accurate records and data on the Early Help Module (EHM)
• Supporting the identification and registration of families with children under five
• Promoting funded early education opportunities, including the two-year-old entitlement
• Providing administrative support to the Business Manager and wider team
• Assisting with financial administration, including processing invoices
• Coordinating room bookings and supporting building and site management processes
• Working closely with outreach practitioners, Family Hub teams, health services and voluntary sector partners
• Signposting and referring families to appropriate support services when needed
• Supporting safeguarding, health and safety and service quality requirements

We are looking for someone who is enthusiastic about working with children and families and who enjoys building positive relationships with a wide range of people. You will be:

• Educated to Level 3, A-Level or equivalent by experience
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• Experience of working with children, young people or families in a paid or voluntary capacity
• An understanding of safeguarding and child protection responsibilities
• Experience of working effectively as part of a multidisciplinary team
• Good IT skills and experience of maintaining accurate records and databases
• The ability to work independently and manage competing priorities

What we offer:

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme
• A comprehensive Flexible Working Policy
• A vast range of lifestyle discounts
• Broad range of payroll benefits
• Excellent training and development opportunities
• Employee well-being training programs