Description
PayPal is seeking an Account Manager (AM1) to own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants.
The successful candidate will proactively identify opportunities to deepen relationships, expand product adoption, and solve merchant needs to protect and grow transaction margin.
Essential Responsibilities:
- Collaborate internally to influence process quality and efficiency.
- Determine appropriate actions and consider alternative solutions.
- Acquire, manage, and expand relationships with small and medium-sized merchants.
- Use analytical skills and judgment to recommend best solutions.
- Influence through defined processes and procedures.
Additional Responsibilities & Preferred Qualifications:
- Act as the single point of contact for merchants, owning commercial outcomes end to end.
- Use AI-powered tools to surface growth, cross-sell, and risk signals across the portfolio.
- Keep pipeline, forecast, and portfolio health reporting sharp, and share best practices with less experienced AM colleagues.
- Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough.
Minimum Qualifications:
- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
Preferred Qualifications:
- 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
- A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.
Core Capabilities We're Looking For:
- Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth.
- Comfortable using AI or commercial data to rank opportunities, focus time, and step in early on churn or decline risk.
- A problem-solver who works beyond standard playbooks, weighing alternatives to reach commercially sound outcomes on ambiguous merchant issues.
- A strong internal operator who mobilizes partners across the business, keeps account plans and forecasts sharp, and reliably closes out actions.