Description
We are seeking a Subsidence Building Technician to join our growing team and play a key role in helping customers navigate complex subsidence claims from mitigation through to final repair and settlement.
As a Building Technician - Subsidence, you will manage claims from start to finish, working with customers, contractors, and insurers while overseeing investigations, repairs, cost control, and settlement negotiations.
The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.
Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and helpful and the job holder will help ensure these values are embedded within their team.
Key Responsibilities
- Communicate with customers, contractors, and insurer clients over the telephone, email, and in writing
- Produce technical reports, to meet SLA's
- Manage daily tasks
- Manage third-party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
- Update and create building repair scopes using our in-house schedule of rates
- Assess contractor estimates
- Negotiate cash settlements for repairs with policyholders
- Manage panel contractors, controlling repair schedules and costs
- Settle claims under delegated authority
- Maintain a high level of personal competence
- Adhere to Company systems and procedures
- Update the claim information relevant claims IT system
- Actively promote the principle of Treating Customer Fairly
- Respond to requests and tasks set by the Senior members of the team
- Undertake any other tasks that are reasonably assigned to you from time to time
Skills, Knowledge & Expertise
- Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
- Demonstrate great communication and organisation skills
- Ability to demonstrate a high standard of customer service
- Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)
- Ability to thrive in a fast-paced target-driven environment
- Positive attitude and be a flexible, adaptive, self-motivated team player
- Attention to detail and ability to assess and resolve problems and find solutions
- Some knowledge and understanding of Subsidence in relation to insurance claims
- Some knowledge or experience of managing technical building claims
- Some knowledge and understanding of Claims Handling
- Excellent telephone skills
- Experience and Understanding of Customer Service
- Excellent computer literacy
- Articulation and good communication skills
- The ability to organise own workload
Benefits
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan