Description
We're looking for an experienced Property Loss Adjuster to join our team, managing a varied caseload of Domestic and Commercial property claims across a range of values and complexities.
You’ll take ownership of claims from start to finish, working closely with policyholders, clients and other stakeholders to deliver a proactive and high-quality service.
Key Responsibilities
- Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
- Process all invoices and approve estimates within 3 working days of receipt/agreement.
- Take responsibility for issuing interim fees during the claim life cycle.
- Ensure policy holders, stakeholders and clients are regularly updated.
- Full completion of all prepared site notes templates and associated documentation within set SLA’s.
- Ensure that the data contained in the claims platform is accurate at all times.
- Assist in maintaining accurate management information by completing spreadsheets as necessary.
- Reduce elapsed timescales by providing and fostering a proactive approach to file management.
- Identify cases of possible fraud and recoveries and refer as appropriate within set SLAs.
- Work to ensure correct policy interpretation and validation.
- Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.
- Ensure files are always up to audit standards.
- In conjunction with designated colleagues pro-actively update customers and clients where necessary.
- Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
- Build good working relationships with clients and staff, internal and external to the Davies Group.
Skills, Knowledge & Expertise
- High level of Property Loss Adjuster experience.
- Already hold or working towards recognized professional qualifications at a diploma level.
- Accuracy, attention to detail and an analytical approach.
- Strong verbal and written communication.
- Demonstrable experience of organizing and managing own workload is essential.
- Ability to work in a fast paced and changing environment where flexibility is required.
- Excellent time management to be able to work to short/changing deadlines.
- 5 Grade A-C’s GCSE’s or equivalent including Math’s and English.
- Being prepared to work nationally on occasion with overnight stays.
- Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays.
Benefits
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies, Life assurance, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Mental, Physical & Emotional Wellbeing: Wellbeing centre, Discounts with 100's of UK retailers, EAP, 25 days holiday, Flexible working, Dress for your day, Inclusive employment policies.