Description
As a Café Ambassador, you will be the face of Capital One's mission to change banking for good. You will act as a high-end service specialist and a guide to digital banking, building a community by bringing Capital One's mission to life within a vibrant, modern community hub.
Responsibilities:
- Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
- Serve as a Brand Advocate: Share the value of Capital One's products and services through genuine conversation rather than transactions.
- Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
- Facilitate Purposeful Impact: Host and support local events that promote financial health.
- Advocate & Problem-Solve: Advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements.
- Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome.
- Stay Agile & Engaged: This isn't a traditional 'behind-the-desk' banking role. You'll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.
The Perks:
- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
- Fit check? Covered. We'll hook you up with our signature Threads line,our treat
- Custom beverage while working
- And much more!
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
Preferred Qualifications:
- Associate's degree
- 2+ years of banking experience
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
- Strong written and oral communication skills