Description
PayPal is seeking a driven Account Representative to join its Small and Medium Business Sales team in Germany. The successful candidate will own the end-to-end commercial relationships for a portfolio of around 200 SMB merchants across Southern Germany, protecting existing transaction margin and driving growth through consistent account management, retention, and sales activity.
Essential Responsibilities:
- Engage and collaborate with the immediate team
- Contribute to solutions and suggest efficiencies
- Exercise judgment on issues of importance
- Acquire, manage, and expand relationships with small and medium-sized merchants
- Prioritize work and ensure task completion guided by policies and procedures
Additional Responsibilities & Preferred Qualifications:
- Own and manage the commercial relationship with merchants, working closely with colleagues across PayPal to deliver strong end-to-end outcomes
- Use AI-powered tools to spot growth, cross-sell, and risk opportunities across the book
- Keep pipeline, forecast, and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues
- Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough
Requirements:
- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high
- Skilled in customer and commercial conversations , building trust, identifying needs, and converting the right opportunities without losing customer focus
- Comfortable using AI, data, and playbooks to make sound trade-offs and escalate at the right time when several things need attention at once
- A reliable team collaborator who keeps records, pipeline, and follow-ups accurate and aligned with internal stakeholders
Nice to Have:
- Customer-facing, account-servicing, or relationship-management experience
Benefits:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security and support your mental health