Trolley Collector

We are seeking a Trolley Collector to join our team at Gyle Shopping Centre in Edinburgh. As a Trolley Collector, you will be responsible for collecting, returning, and making available shopping trolleys for customers across the centre and associated car parks.

Key Responsibilities:

• Collect shopping trolleys from car parks, external areas, and designated collection points across the site.
• Return trolleys safely and efficiently to customer access points and trolley bays.
• Ensure trolley stores remain tidy, organised, and adequately stocked throughout the day.
• Remove abandoned trolleys from roadways, pedestrian walkways, landscaped areas, and other inappropriate locations.
• Report damaged or defective trolleys for repair or replacement.

Site Presentation:

• Support the overall appearance and cleanliness of external areas.
• Carry out litter picking and basic housekeeping duties within designated external zones where required.
• Help maintain safe and obstruction-free pedestrian and vehicle routes.
• Report any hazards, defects, or maintenance issues identified during patrols.

Customer Service:

• Provide a friendly and professional service to customers and visitors.
• Assist customers with enquiries and directions when required.
• Promote a positive image of The Gyle through professional behaviour and appearance.
• Support centre events and operational activities as directed.

Health & Safety:

• Follow all company Health & Safety policies, procedures, and safe systems of work.
• Use trolley collection equipment safely and correctly.
• Maintain awareness of vehicle and pedestrian movements within the car parks.
• Report accidents, incidents, near misses, and unsafe conditions promptly.
• Wear all required PPE and uniform provided.

Team Working:

• Work closely with security, cleaning, and centre management teams.
• Provide support during busy trading periods and special events.
• Participate in training, toolbox talks, and competency assessments.
• Undertake additional duties appropriate to the role as required.

Person Specification:

• Physically fit and capable of undertaking a demanding manual role involving extensive walking, pushing, pulling, and working outdoors.
• Ability to work in all weather conditions throughout the year.
• Reliable, punctual, and self-motivated.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and bank holidays.
• Strong awareness of health and safety requirements.

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: perks, life resources, and support