Description
Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around.
As a Market Manager, you are the driving force behind providing a dynamic, memorable experience in the branch. You will have the unique role of coaching your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time.
In this role, your leadership style is defined by your ability to include, empower, and inspire your team. You are more than just a manager for the Branch Ambassador team; you will be a trusted mentor, strategist, and guide for their individual development and overall team performance.
Responsibilities
- Cultivate "Every Customer, Every Time": You are obsessed with the guest experience. Because our branches are free from traditional sales goals and high-pressure tactics, you will coach your team to measure success by the depth and quality of human connection, ensuring every single interaction is impactful.
- Lead through Behavioral Coaching: You lead through active presence, creating a supportive, high-energy environment where your leadership style is defined by your ability to include, empower, and inspire your team.
- Bring the Capital One Brand to Life: You take pride in our brand and our physical spaces. You will coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One’s values.
- Lead with an Owner’s Mindset & Drive Continuous Improvement: You approach your market,managing an average of 1–3 branches,with a franchise ownership attitude and a forward-thinking mindset that never settles for the status quo.
- Empower De-escalation & Resourceful Problem-Solving: You build a team with the critical thinking skills to handle the unexpected.
- Embrace Digital Innovation & Simplify the Complex: You are digitally savvy and forward-thinking.
- Drive Purposeful Community Impact: You understand your local market and know how to bring people together.
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of People Management experience or 1 year of Supervisory experience