Description
The Sales Operations Manager supports Reuters Professional's commercial teams as a hands-on operations partner, enabling sales performance through data-driven insights, process improvement, and systems excellence.
Key Responsibilities:
- Drive continuous process improvement across the end-to-end sales lifecycle, removing friction and eliminating seller blockers.
- Own business requirements for Salesforce and order management system enhancements, specifying needs, supporting user acceptance testing, and managing change rollouts.
- Develop and maintain dashboards, reports, and forecasting tools using Salesforce and BI platforms.
- Enforce data governance and pipeline discipline through CRM data enrichment, cleanup, and quality monitoring.
- Partner cross-functionally with Finance, Customer Operations, Marketing, and Product to prioritize operational improvements.
Required Qualifications:
- 3+ years of Sales Operations, Business Operations, or Commercial Support experience in B2B media, publishing, data intelligence, or SaaS.
- Solid working knowledge of Salesforce with exposure to order management/ERP systems.
- Proven skills in reporting and visualization tools (Power BI, Tableau, or advanced Excel).
- Experience managing and improving processes and projects.
- Strong understanding of the sales lifecycle and how it connects to finance, customer operations, marketing, and campaign delivery.
Preferred Qualifications:
- Experience with AI and automation tools to streamline operational workflows.
- Exposure to forecasting processes and sales planning methodologies.
- Experience with B2B SaaS or media industry commercial operations.
- Demonstrated ability to work effectively with senior stakeholders and influence change across distributed or matrixed teams.
What’s in it For You?:
- Hybrid Work Model: flexible hybrid working environment.
- Flexibility & Work-Life Balance: supportive workplace policies.
- Career Development and Growth: culture of continuous learning and skill development.
- Industry Competitive Benefits: comprehensive benefit plans.
- Culture: globally recognized, award-winning reputation for inclusion and belonging.
- Social Impact: opportunities to make an impact in the community.