Description
The Membership Sales Manager role involves identifying high-value members, building connections, and bringing them into Soho House's premium membership program.
Key skills required include structured pipeline management and building authentic relationships with high-net-worth individuals.
Main duties include:
- Managing a rolling pipeline of qualified prospects
- Replenishing the pipeline weekly
- Drawing prospects from internal funnels and personal networks
- Driving pipeline quality and membership growth
- Qualifying prospects against membership criteria
- Conducting a minimum of 20 prospect meetings per week
- Leading sales conversations with confidence and authority
- Handling objections and bringing interactions to a clear conclusion
- Attending curated events to build relationships with prospects
- Targeting a conversion rate of 15% from meeting to sale
- Completing a clean handoff to the Account Management team within 48 hours of every sale
Reporting and performance metrics include:
- Delivering market intelligence reporting to the Membership Sales Director
- Reporting weekly pipeline metrics
- Maintaining accurate pipeline records in a shared CRM
Success metrics include:
- 150 sales per rolling year of well-qualified members
- High-quality pipeline management
- High-quality data management and reporting
- Close alignment and collaboration with the Membership Sales team
Requirements and qualifications include:
- Proven track record of selling in a high-net-worth or luxury environment
- Comfortable with high-volume outreach and structured sales cadence
- Outstanding interpersonal skills
- Self-directed and disciplined
- Resilient under pressure
- Highly organised with excellent CRM discipline