Description
We are seeking a Client Success Analyst to ensure client satisfaction and success using our Domínio accounting software. As the primary point of contact between clients and Thomson Reuters, you will provide support, guidance, and personalised solutions.
Key Responsibilities:
- Maintain close contact with clients
- Monitor client performance and product usage
- Promote adoption of new product features
- Organise client agendas
- Record all client interactions
- Provide clear communication and regular feedback to management
Required Qualifications:
- Completed degree or currently studying in Administration, Engineering, Accounting Sciences, Computer Engineering, or related fields
- Valid driver's license
- Ability to visit clients in Santa Catarina
- Preferably living in Florianópolis or surrounding areas
- Experience in customer service
- Negotiation and sales skills
Preferred Qualifications:
- Valid driver's license
What we offer:
- Hybrid work model
- Flexible work arrangements and work-life balance
- Professional development and growth opportunities
- Competitive benefits package
- Global culture of inclusion and belonging
- Opportunities for social impact
About Us: Thomson Reuters is a global organisation providing trusted content and technology to professionals.