Description
The Business Operations Consultant will play a crucial role in supporting the Corporates Professional Services business by ensuring that processes, reporting, tools, and employee experiences are optimized for efficiency and effectiveness.
Key Responsibilities:
- Support critical operational areas for professional services, including order processing, credits, time entry and billing, access requirements, quality assurance, reporting, and governance, with a focus on strategic improvement.
- Develop, review, and maintain high-level operational documentation and communications.
- Oversee and manage POM information channels, ensuring efficient triage, routing, and response management through various platforms such as email, MS Teams, and roundtable discussions.
- Drive revenue management initiatives, particularly in month-end research and resolution, to optimize financial performance.
- Foster a culture of creativity and innovation, encouraging team feedback and suggestions for continuous improvement.
- Ensure active participation and leadership in Operations discussions, tools, and resources.
- Execute special projects and additional duties, providing strategic input and leadership.
Required Qualifications:
- Advanced English proficiency.
- At least 5 years' experience in similar roles.
- Extensive understanding of operational and revenue businesses, with in-depth knowledge of back-office processes, operations, and technologies.
- Expertise in multiple technology platforms, with the ability to quickly adapt to new technologies.
- Intermediate level experience with SAP.
- Advanced Excel skills and proficiency with O365 and Power Platforms.
- Strong leadership, interpersonal, and presentation skills.
- Excellent oral and written communication abilities.
- Demonstrated success in leading process improvement initiatives with measurable results.
- Project management skills, with a strategic approach to developing and prioritizing goals and plans.
Preferred Qualifications:
- Bachelor’s degree in Business, Finance, Accounting, or a related field (or equivalent experience).
- Experience in professional services, including time entry, billing, and month-end revenue reconciliation.
- Advanced SAP experience, including order-to-cash processes.
- Experience with Power Automate, Power BI, or Power Apps to automate workflows and build dashboards.
- Process improvement or project management certification (e.g., Lean Six Sigma, PMP).
- Knowledge of internal controls and governance (e.g., SOX) as they apply to revenue processes.
- Experience working in a global, matrixed environment.
What’s in it For You:
- Hybrid Work Model: flexible hybrid working environment for office-based roles.
- Flexibility & Work-Life Balance: supportive workplace policies, including work from anywhere for up to 8 weeks per year.
- Career Development and Growth: culture of continuous learning and skill development.
- Industry Competitive Benefits: comprehensive benefit plans, including flexible vacation, Mental Health Days off, access to Headspace app, retirement savings, tuition reimbursement, and employee incentive programs.