Description
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team.
Get to learn project management in the Customer Experience Group (CEG), where we support new business initiatives, improve and maintain efficiency and effectiveness of processes, and lead changes to improve customer and partner experience.
In this role, you'll get to:
- Be involved in operational flow development, analysis aimed at improving processes, activity automation, and new product improvement implementation.
- Conduct many of your own data analyses (SQL, Metabase, ThoughtSpot, & Tableau) and/or build on a low-code/simplified JavaScript tool.
- Support the testing, launch, implementation, and ongoing improvement of new processes, products, and solutions.
- Facilitate collaboration and effective coordination across various Agoda departments and teams within CEG to achieve project milestones and support business initiatives.
- Uncover opportunities, analyze issues, identify risks, and propose solutions to be implemented.
- Support projects aimed at improving and maintaining operational KPIs such as quality of service, partner satisfaction, productivity, costs, etc.
- Use data and insights to identify problems, support improvement recommendations, and clearly communicate findings to stakeholders.
- Ensure calibration between project teams and other stakeholders as well as provide efficient and regular reporting to management, and track project outcomes against defined success metrics.
What you'll need to succeed:
- Currently enrolled in a bachelor's program or higher and will hold student status until the end of the internship.
- Must have working rights in Thailand.
- Ability to work in a fast-paced, dynamic, multicultural environment.
- Positive attitude, proactive, and hands-on, with a willingness to learn and adapt.
- Fluent in English both spoken and written.
- Strong numerical acumen with structured logical thinking and problem-solving skills.
- Experience with at least one programming language (e.g. JavaScript, Python, Java).
- Working knowledge of SQL is preferred and will be applied to support data analysis; training and guidance will be provided.
- Interest in AI, prompt engineering, workflow automation, low-code tools, or process improvement is a plus.