Description
As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to auto dealers, anchoring your efforts firmly within the Capital One Sales Process.
This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.
You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers.
This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations.
You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line.
You will play a key role in Capital One's technology and relationship evolution.
Key Responsibilities :
- Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
- Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
- Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
- Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
- Product and Process troubleshooting, specifically relating to Navigator Platform.
- Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
Travel :
This position will be traveling up to 50% within the metro area of Memphis, TN.
Basic Qualifications :
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
Preferred Qualifications:
- Bachelors Degree
- 2+ years of experience in Process Management
- 2+ years of experience in Relationship management
The minimum and maximum full-time annual salaries for this role are listed below, by location.
Sales Territory: $109,900 - $125,400 for Dealer Success Manager