Description
Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do.
The Role As Franchisee Manager, you will be Deliveroo's main commercial presence on the ground across your region, looking after some of our largest and most complex franchise networks, including the UK's biggest QSR brands. You will be responsible for growing franchisee advertising impact, raising operational standards, and building strong relationships with franchise operators that drive real growth.
Responsibilities:
- Own your portfolio: You are responsible for a large, multi-brand franchisee portfolio across your region.
- Onboard new sites: Get new franchisees and newly opened sites set up properly.
- Grow advertising impact: Help franchisees grow their business through Deliveroo advertising.
- Raise operational standards: Work with franchisees to close operations gaps that impact rider and customer experiences.
- Build the local promo plan: Work with each franchisee to shape the promotional activity that suits how they trade, and how they can maximise growth.
- Work with the national team: What you do in the field should drive the national strategy.
- Report and track: Keep your weekly tracking up to date, present your region's performance every month, and contribute to quarterly business reviews.
The Candidate: This role suits someone who combines genuine commercial hunger with the ability to build trust quickly across very different franchise operators. The desired skills/experiences include:
- Commercial foundation: 2 or more years in field sales, territory management, account management, or franchise support.
- Data fluency: Confidence reading dashboards and drawing your own conclusions.
- Field credibility: A proven ability to build genuine relationships at business owner level.
- Commercial instinct: You understand how advertising investment relates to growth, and you can make that case convincingly to a sceptical franchisee.
- Resilience and pace: This is a field-based role with significant travel.
- Team player: You take direction stakeholders, and you share what you learn on the ground quickly.
- Organisation: Able to manage a large, geographically spread portfolio across several brands at once.
Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- Make a visible impact every day
- Learn fast in an entrepreneurial environment
- Build a career, not just a role
- Deliver together in an inclusive culture