Description
We are seeking a Saudi National to join our team as an SME Client Manager. As an SME Client Manager, you will be responsible for managing a portfolio of SME clients in the GCC, engaging with brokers and clients regularly, and providing business excellence for the organisation.
Key responsibilities include:
- Managing a portfolio of SME clients in the GCC
- Engaging with brokers and clients regularly
- Providing service and support to brokers and clients as required
- Conducting strategic meetings on retention rates, successes, and challenges
- Building and maintaining relationships with brokers and internal customers
Main duties and responsibilities:
- Proactively manage and negotiate renewals for the SME portfolio
- Understand compliance requirements in the GCC and identify potential risks
- Develop and maintain strong relationships with clients through regular communication
- Conduct strategic meetings with brokers to review retention rates, successes, and challenges
- Take the lead in day-to-day enquiries for the assigned portfolio
- Look for growth opportunities with existing groups
- Ensure accurate database management, including Salesforce
- Manage the entire renewal process for the assigned portfolio and achieve financial targets
Requirements and skills:
- Excellent communication and influencing skills
- Ability to work well under pressure and prioritize workloads
- Experience in data collation and statistical analysis
- Strong interpersonal and teamworking skills
- Knowledge of Microsoft applications, including Excel and Word
- Regulatory expertise and knowledge of processes, procedures, and systems