Description
At Bupa, we're transforming the way customers interact with us through digital products that make managing health and wellbeing simpler, more intuitive, and more connected.
We're looking for a Senior Digital Product Manager to lead one digital product area within My Bupa App, our digital front door serving customers across multiple business units. This is an opportunity to influence products used by thousands of customers, steer significant investment, and help solve complex customer and business challenges at scale.
Responsibilities
- Lead discovery activities to identify customer problems, validate opportunities and define solutions.
- Work closely with Engineering Managers and Design Leads to create seamless customer experiences.
- Guide product investment decisions, balancing customer needs, commercial priorities and technical considerations.
- Align multiple stakeholders around a common vision and influence decisions across complex business areas.
- Help simplify challenging problems, bringing clarity and direction in ambiguous environments.
- Use data, customer insight and experimentation to make evidence-based product decisions.
- Lead product initiatives that improve how customers access and manage services across Bupa's different business areas.
- Support and coach Product Managers while contributing to the development of product best practice.
Requirements
- Significant experience in Digital Product Management within customer-facing digital products.
- A proven track record of delivering measurable business and customer outcomes.
- Strong stakeholder management and influencing skills, with the confidence to engage at senior levels.
- Experience working within cross-functional product teams alongside Design and Engineering.
- The ability to navigate ambiguity, break down complex challenges and create clear plans for delivery.
- Strong product discovery skills, including user research, experimentation and validation.
- A data-driven approach, using metrics and insights to inform decision making.
- Excellent communication and presentation skills.
Benefits
- 25 days holiday + bank hols, increasing through length of service, with option to buy or sell.
- 10% Management Bonus based on personal and company performance.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Various other benefits and online discounts.