Description
As a Operations Associate, you'll provide senior-level operational support to the Howden M&A team, owning complex operational activity across the lifecycle of M&A insurance transactions.
The role exists to ensure high-quality operational delivery, strong control and effective coordination from initiation through to premium settlement, while supporting brokers, clients and markets with confidence and judgement.
Responsibilities:
- Own day-to-day operational support for M&A transactions from initiation through to settlement of premium.
- Take responsibility for the accurate and timely preparation, review and management of complex transaction documentation.
- Act as a key operational point of contact for clients, underwriters, brokers and internal teams.
- Maintain and oversee repository files, ensuring documentation is complete, accurate and appropriately stored.
- Ensure records on company systems are accurate, up to date and maintained to a high standard.
- Support compliance with internal procedures, identifying and resolving issues proactively.
- Monitor post-completion deliverables and follow up to ensure obligations are met.
- Support and guide junior team members on operational processes and documentation standards.
- Assist with client due diligence activities, applying judgement to identify and escalate issues where required.
- Complete and review data entry, data computation and operational updates on company systems and spreadsheets.
- Support invoicing, payment tracking and monitoring of inward and outward payments, resolving discrepancies as they arise.
- Build and maintain strong working relationships with brokers and markets to support effective transaction delivery.
Requirements:
- Proven experience in a senior operational or transactional support role within insurance, financial services or a professional services environment.
- Demonstrable experience managing complex documentation and operational processes with minimal supervision.
- Experience acting as a trusted operational contact for internal and external stakeholders.
- Strong experience handling confidential information and applying sound judgement in sensitive situations.
- Evidence of managing competing priorities across multiple transactions and deadlines.
- Experience supporting or overseeing junior colleagues and maintaining team standards.
- Strong IT capability, with advanced experience using Microsoft Word, Excel and Outlook in an operational context.
- A degree or equivalent professional experience is desirable.
- Experience or exposure to insurance, M&A or transactional environments is desirable.
- Strong written and verbal English, with the ability to communicate information clearly.
- Good numeracy skills, with confidence working with figures or data relevant to the role.
Benefits:
- A career that you define.
- We're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
- Reasonable adjustments, including flexible hours and hybrid working, are available.