Technical Program Manager

Join the GFERS team at Cisco as a Technical Program Manager, driving the New Product Introduction (NPI) Technical Enablement Framework across platform, security, and observability domains.

You will lead the NPI and Technical Sales Enablement to ensure Solutions Engineers and Architects are technically ready for product launches.

Key responsibilities:

• Operationalize the formal NPI intake model and govern the Launch Tiering Framework aligned to the Cisco Product Development Methodology (CPDM).
• Drive the implementation of structured content for agentic NPI enablement and leverage AI-tooling to increase team workflow efficiencies.
• Ensure high-quality technical enablement is delivered across all release phases,from Alpha to General Availability,to maximize market impact.

Requirements:

• 8–10+ years of Technical Program Management, Product Operations, or Technical Sales Enablement in enterprise cloud, SaaS, or cybersecurity.
• Demonstrated experience in New Product Introduction (NPI) life cycles, stage-gate governance, and tracking systems like Jira, Asana, or Confluence.
• Strong understanding of technical selling personas (SEs/SAs) and the specific assets and skills required for NPI readiness.
• Professional background in security, ITOps, observability, or data management and analytics.
• Bachelor's degree in Computer Science, Engineering, Business, or equivalent practical experience.

Preferred qualifications:

• Experience with AI agents, automated content workflows, and modern enablement tooling pipelines.
• Proven ability to drive alignment across Product, Engineering, and Field Sales teams without direct authority.
• Prior experience or specific knowledge of Splunk products and ecosystems.
• Ability to develop metrics and reporting using technologies such as Power BI or Tableau.
• Exceptional orchestration skills to manage complex interlocks between Technical Marketing and Product Management.

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (holidays, birthday, personal wellness days)
• Flexible vacation time off program
• Sick time off
• Optional 10 paid days per full calendar year to volunteer

Salary range: $111,100.00 to $147,500.00