Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Workforce Absence Team Lead Sr, you will oversee the daily operations of examiners and technical staff managing claims across multiple client programs. This role requires strong client-facing capabilities, strategic oversight, and operational excellence to ensure quality, compliance, and efficiency in claims handling.
Client Relationship Management
- Acts as a primary operational contact for clients across multiple programs.
- Leads and participates in client meetings to support project initiatives and strategic alignment.
- Maintains proactive communication, manages claim inquiries, and tracks action items to ensure timely resolution.
- Prepares formal correspondence, summaries, and recommendations to support client needs.
Team Leadership & Oversight
- Supervises a team of examiners and/or technical staff, ensuring balanced workloads and high performance.
- Provides technical and jurisdictional guidance, especially on complex or high-exposure claims.
- Monitors claim coding and documentation accuracy; ensures consistent quality across programs.
- Delivers training, mentorship, and performance feedback to support team development.
Operational Excellence
- Reviews and analyzes management reports to identify trends and performance gaps.
- Conducts quality audits to ensure compliance with service standards and contractual obligations.
- Oversees claim processes and ensures updates are reflected in client communications and documentation.
- Develops and implements action plans to address operational challenges and improve outcomes.
Performance Monitoring & Reporting
- Tracks team performance against KPIs and service guarantees.
- Prepares and presents reports on claims trends, operational metrics, and improvement initiatives.
- Supports stewardship efforts by contributing to client-facing performance reviews and ensuring program alignment.
Additional Functions and Responsibilities
- Performs other duties as assigned.
- Travels as required.
Qualifications
- Bachelor's degree from an accredited college or university preferred.
- Six (6) years of related claim experience or equivalent combination of education and experience required, including at least two (2) years of multi-client claims supervisory experience.
- Proven experience in claims management and team leadership.
- Strong client-facing communication and relationship-building skills.
- Expertise in jurisdictional and technical claims adjudication.
- Analytical mindset with the ability to interpret data and drive performance improvements.
- Ability to manage multiple programs with agility and strategic focus.
- Excellent oral and written communication skills, including presentation skills.
- PC literate, including Microsoft Office products.
- Ability to create and complete comprehensive, accurate and constructive written reports.
- Ability to work in a team environment.
Work Environment
- When applicable and appropriate, consideration will be given to reasonable accommodations.
Salary: $73,000.00 - $86,000.00 USD Annual (bonus eligibility, SIPP $1,000.00 USD Annual)