Description
We are seeking a Relationship Manager Associate at Capital One Auto Finance. As a Relationship Manager, you will cultivate strong partnerships with dealers and sales managers while providing high-level customer service to our internal Auto Finance business.
You will influence 60-80 dealerships, building positive relationships with them while supporting outside sales managers. You will be the first line of contact for Capital One Auto involving issues in underwriting and funding.
Your responsibilities will include:
- Cultivating positive relationships with dealerships
- Creating strategic deals and goals with dealerships over the phone
- Reviewing the structure in underwriting for COAF
- Guiding deals in-house for funding
- Analysing territory production goals
- Partnering successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives
In terms of schedule expectations, you will be required to be available around 3 Saturdays a month as needed to cover dealer inquiries and escalations. You will be in the office 5 days a week for the first 90-day training period.
The basic qualifications for this role are:
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in Financial Services or at least 1 year of Business-to-Business Sales experience
The preferred qualifications for this role are:
- Bachelor’s Degree in Business
- 2+ years of experience in Auto Finance
- 2+ years of experience in Customer Relations
- 5+ years of experience in Customer Service
In terms of salary, the minimum and maximum full-time annual salaries for this role are $81,700 - $93,300.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.